FAQ's

How do I place an order?
You may place an order via our website, by phone or by fax.
WEBSITE: www.xpresspashop.com
PHONE: 212.750.9595
FAX: 212.750.8607

How do I cancel an order?
Please have your order number handy, then call our Customer Service department, at 877-SPA-3434. We are open to assist you Monday - Friday, between the hours of 9am-6pm Pacific Time.

How can I add items to an order I've already placed?
Please have your order number handy, and then call our Customer Service department, at 877-SPA-3434. We are open to assist you Monday - Friday, between the hours of 9am-6pm Pacific Time.

When will my back-order ship?
We do not back-order merchandise. If we are unable to fulfill any part of your order, we will cancel the item(s) and issue a refund to your credit card.

When will my back-ordered items become available?
We do not back-order merchandise. If we are unable to fulfill any part of your order, we will cancel the item(s) and issue a refund to your credit card. Return to Top

Is it ok to fax an order? How do I do it?
We'll be happy to process your faxed order! Please be sure to include the name, item number, and quantity desired of each item you would like to include in your order, as well as your credit card number and expiration date. Then fax the order to us, care of Customer Service, at 212-750-8607.

Do you ship to international addresses?
Yes, we do. However, we do NOT accept credit card payment from international addresses. Payment including the order amount and shipping must be made in US dollars by cashier's check, money order, or direct wiring before shipping. Customers are responsible for any customs duties or tariffs.

When will my order ship?
Please allow our warehouse at least 48 hours to ready your Standard Ground order for shipment. Of course, orders being shipped Priority will be expedited. If you have provided us with your email address, as soon as your order ships, we will send you an email to let you know.

What is your guarantee of satisfaction?
Every XpresSpa product is fully guaranteed. If you are not completely satisfied with any XpresSpa product for any reason, return it at our expense for a complete refund of the purchase price.

Under what conditions may I return an order?
You may return any product for any reason. Every XpresSpa product carries a 100% guarantee of satisfaction.

How do I package an order for return?
Please use the box and packing materials in which your order was shipped. If you no longer have the box and packing materials, use any suitable box with enough packing to prevent breakage.